We do not walk multiple dogs together unless they are under 20 pounds or extremely obedient.  If dogs are walked in packs, this can cause unexpected problems with other dogs or animals encountered.
We do not allow dogs off-leash for any reason unless the dogs are in their own fenced in backyard or invisible-fenced area.  We must have a guarantee that the invisible fencing system is indeed working. Grasshopper does not accept responsibility or liability for any client’s animals that escape or become lost or injured, fatal or otherwise, when instructed to leave the client's animals in a fenced in area. This includes electronic, wood, metal or any other type of fence.
We do not share pet sitting assignments with other pet sitters or individuals.
Pet Sitting visits are 7 days a week beginning at 7 a.m. The latest regular visits are scheduled for 7 p.m.
Visit times: Grasshopper will visit at the requested times as closely as possible. However, if we are caring for multiple pets, the times may be shifted a little to accommodate our clients. We will do our very best to arrive at the appointed times.
Inclement Weather: In the event of inclement weather, Grasshopper) has requested on your contract the name and phone number of a person living nearby. If Grasshopper) is physically unable to reach your home due to impassable roads, please provide us with this information so that we can contact this person to request assistance. Your pets’ health and well-being is our utmost concern and we will contact you as soon as possible to keep you informed of these events.
Vaccinations/Immunizations: Grasshopper requires that all pets have the necessary vaccinations and immunizations before service begins. We may ask to see expiration dates for rabies vaccinations
Unforeseen purchases: Grasshopper will purchase pet food, litter, cleaning supplies or other necessary items that contribute to the health and well being of your pet while you are absent. We will retain a receipt and the pet owner is responsible for reimbursement of these items. In addition a $5.00 trip fee will be charged to the pet owner.
Pet waste: Grasshopper will properly dispose of all pet waste. We do request that you provide plastic bags for this purpose and indicate where you would like these waste bags disposed.
Animal Behavior: Animals behavior can be unpredictable. Grasshopper does not accept responsibility or liability for animal behavior, normal or otherwise, which results in injury to the client’s animals. Further, if a Grasshopper provider is harmed or injured by the client’s animals, the client/owner accepts full responsibility for the cost of any necessary medical attention required by either the Grasshopper Pet Care provider or by the animals
House Cleanliness: Grasshopper will clean up after your pets to the best of our ability. Please inform us of the designated area for the appropriate cleaning supplies. If there are accidents above and beyond the normal amount anticipated, Grasshopper will charge a reasonable fee for clean up time.
Privacy Policy: All of your information will be kept private and confidential. Grasshopper highly respects our clients’ entrusting us with the care of their home and their loving pets. We do recommend that you inform a trusted neighbor that while you are away, Grasshopper will be caring for your pets and your home.
Household Emergencies: Please leave the name and number of a trusted maintenance company or a person you can rely on to attend to any household emergencies that may arise during your absence. This includes but is not limited to; leaking pipes, malfunctioning water heaters and heating and air units.
Thermostats: Please leave your thermostat settings within a normal comfortable range (62-78?F). If the house temperature is outside of this range, Grasshopper will adjust the thermostat. This is to ensure the health and comfort of your pets and Grasshopper during our time of service.
Early Returns/Last minute Changes,Cancellations: It is not unusual for trip plans to change at the last minute. However, please understand that Grasshopper carefully schedules our time to service you and our other clients. Please inform us as soon as possible of schedule changes. Canceled visits will be credited to your account for future visits.
Holiday Cancellations:  With the exception of severe weather, life threatening emergencies or a death in the family, Any cancellations prior to a major holiday; ie: Christmas, New Years, Easter, Memorial Day, July 4th, Labor Day and Thanksgiving with less than a 24 hour notice will result in 50% of the total invoice for scheduled pet care to be paid. We request your understanding that Holiday travel is a peak service time for pet care.
Cancellations for Mid-Day Service: A 2-hour notice is required prior to the next scheduled visit. Otherwise payment is due for the time originally agreed upon.
Termination of Mid-Day Service: Please provide Grasshopper with a 1- day notice in the event mid-day service is no longer needed
Payment: Grasshopper accepts cash or checks. Payment is due at the time of or prior to the first visit. Please make all checks payable to Grasshopper Pet Sitting.
Returned Check Charges: There is a $32 fee for all returned checks
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IMPORTANT GRASSHOPPER POLICIES

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      We do not walk multiple dogs together unless they are under 20 pounds or extremely obedient.  If dogs are walked in packs, this can cause unexpected problems with other dogs or animals encountered.

    *
      We do not allow dogs off-leash for any reason unless the dogs are in their own fenced in backyard or invisible-fenced area.  We must have a guarantee that the invisible fencing system is indeed working. Grasshopper does not accept responsibility or liability for any client’s animals that escape or become lost or injured, fatal or otherwise, when instructed to leave the client's animals in a fenced in area. This includes electronic, wood, metal or any other type of fence.

    *
      We do not share pet sitting assignments with other pet sitters or individuals. 

    *
      Pet Sitting visits are 7 days a week beginning at 6 a.m. The latest regular visits are scheduled for 8 p.m.

    * Visit times: Grasshopper will visit at the requested times as closely as possible. However, if we are caring for multiple pets, the times may be shifted a little to accommodate our clients. We will do our very best to arrive at the appointed times.

    * Inclement Weather: In the event of inclement weather, Grasshopper) has requested on your contract the name and phone number of a person living nearby. If Grasshopper) is physically unable to reach your home due to impassable roads, please provide us with this information so that we can contact this person to request assistance. Your pets’ health and well-being is our utmost concern and we will contact you as soon as possible to keep you informed of these events.

    * Vaccinations/Immunizations: Grasshopper requires that all pets have the necessary vaccinations and immunizations before service begins. We may ask to see expiration dates for rabies vaccinations

    * Unforeseen purchases: Grasshopper will purchase pet food, litter, cleaning supplies or other necessary items that contribute to the health and well being of your pet while you are absent. We will retain a receipt and the pet owner is responsible for reimbursement of these items. In addition a $10.00 trip fee will be charged to the pet owner.

    * Pet waste: Grasshopper will properly dispose of all pet waste. We do request that you provide plastic bags for this purpose and a receptacle for disposal.

  
* Animal Behavior: Animals behavior can be unpredictable. Grasshopper does not accept responsibility or liability for animal behavior, normal or otherwise, which results in injury to the client’s animals. Further, if a Grasshopper provider is harmed or injured by the client’s animals, the client/owner accepts full responsibility for the cost of any necessary medical attention required by either the Grasshopper Pet Care provider or by the animals

    * House Cleanliness: Grasshopper will clean up after your pets to the best of our ability. Please inform us of the designated area for the appropriate cleaning supplies. If there are accidents above and beyond the normal amount anticipated, Grasshopper will charge a reasonable fee for clean up time.

    * Privacy Policy: All of your information will be kept private and confidential. Grasshopper highly respects our clients’ entrusting us with the care of their home and their loving pets. We do recommend that you inform a trusted neighbor that while you are away, Grasshopper will be caring for your pets and your home.

    * Household Emergencies: Please leave the name and number of a trusted maintenance company or a person you can rely on to attend to any household emergencies that may arise during your absence. This includes but is not limited to; leaking pipes, malfunctioning water heaters and heating and air units.

    * Thermostats: Please leave your thermostat settings within a normal comfortable range (50-78°F). If the house temperature is outside of this range, Grasshopper will adjust the thermostat. This is to ensure the health and comfort of your pets and Grasshopper during our time of service.

    * Early Returns/Last minute Changes,Cancellations: It is not unusual for trip plans to change at the last minute. However, please understand that Grasshopper carefully schedules our time to service you and our other clients. Please inform us as soon as possible of schedule changes. Canceled visits will be credited to your account for future visits.

    * Holiday Cancellations:  With the exception of severe weather, life threatening emergencies or a death in the family, Any cancellations prior to a major holiday; ie: Christmas, New Years, Easter, Memorial Day, July 4th, Labor Day and Thanksgiving with less than a 24 hour notice will result in 50% of the total invoice for scheduled pet care to be paid. We request your understanding that Holiday travel is a peak service time for pet care.

    * Cancellations for Mid-Day Service: A 2-hour notice is required prior to the next scheduled visit. Otherwise payment is due for the time originally agreed upon.

   
* Termination of Mid-Day Service: Please provide Grasshopper with a 1- day notice in the event mid-day service is no longer needed

    * Payment: Grasshopper accepts cash, checks, Mastercard, or Visa. Payment is due at the time of or prior to the first visit. Please make all checks payable to Grasshopper .

    * Returned Check Charges: There is a $35 fee for all returned checks